Shipping & Returns


Currently, we only ship products across European Union (EU).

We are pleased to offer Free Ground Shipping on orders over 40eur (this offer applies only in Lithuania, for shipments abroad please check information below). Orders under 40eur will be charged a shipping & handling fee of 3.00eur. Please note relief topical lotion is always shipped Ground service to prevent any damage while in transit. We fulfill orders placed before 1pm GMT+2 time the same business day, otherwise they will be processed and shipped the following business day. Excludes weekends and  holidays.

*Shipping rate can add up to 20eur when shipping to other EU countries except Lithuania.

**Currently, for over 40eur order free shipping offer does not apply when shipping to other EU countries except Lithuania.


If for whatever reason you are not happy with our product, you may request a full refund of the purchased price, excluding shipping costs, within 30 days of the date you received your product. Submitting a request is simple, just email us at All that we ask is that you let us know what went wrong, so we can work to assess whatever problem you encountered. Refunds will be issued once the product is received and inspected at our warehouse.


Damage during shipping?

We pack all orders with care and double-check them before they leave our warehouse. However, if your product incurred any damage en route to you we are happy to exchange it or offer you a full refund within 72 hours of arrival. Just email us at letting us know what happened.

If you have any further questions, please check out our FAQ page.